Hiring a moving company can feel stressful, especially if you’ve never moved before. Many people in Texas ask, “How do I know if a moving company is trustworthy?” The truth is, not all movers offer the same level of service, pricing transparency, or protection for your belongings.
Whether you’re moving across town in Austin, relocating to Dallas, or planning a long-distance move from Texas to another state, asking the right questions can save you time, money, and frustration.
At PackPal Movers, we believe customers should feel confident before booking a moving crew. Here’s what to look for in a moving company and the key questions you should ask.
Are You Licensed and Insured?
One of the first questions to ask any moving company is: “Are you licensed and insured in Texas?”
A professional mover should be able to provide proof of insurance and explain what coverage is included. This protects you in case of damaged furniture, lost boxes, or accidents during the move.
Red flag: If they avoid the question or can’t show documentation.
Do You Provide Written Estimates?
Always ask: “Can you provide a written estimate?”
A written estimate gives you clarity and helps prevent surprise charges. Many unreliable movers offer low quotes over the phone, then increase the cost on moving day.
A good moving company will explain whether your quote is:
- flat-rate pricing
- hourly pricing
- binding or non-binding estimate
What Services Are Included in the Price?
Ask directly: “What is included in your moving package?”
Some companies charge extra for basics like:
- furniture wrapping
- stair carries
- heavy items
- long walking distances
- truck fees
A reputable Texas moving company will explain all fees upfront.
Do You Have Experience with My Type of Move?
Not every moving company handles all move types. Ask: “Do you handle apartments, homes, offices, or long-distance moves?”
If you have special items like pianos, safes, or fragile antiques, you should also ask if they have the right equipment and trained crew.
What Packing Options Do You Offer?
Packing is one of the most time-consuming parts of moving. Ask: “Do you offer full packing, partial packing, or packing supplies?”
A quality mover should offer professional packing services and explain how they protect fragile items like TVs, dishes, and mirrors.
How Do You Handle Damages or Claims?
This is an important question many people forget: “What happens if something gets damaged?”
A professional moving company should have a clear claims process and be transparent about what they will cover.
Can I Read Reviews or Get References?
Ask: “Where can I see your reviews?”
Look for movers with consistent positive feedback, especially from Texas customers. Google reviews and verified testimonials are usually the most reliable.
Red flag: A company with no reviews, fake reviews, or complaints about hidden fees.
How Do I Choose the Best Moving Company in Texas?
To choose the best moving company in Texas, look for licensed and insured movers, written estimates, transparent pricing, strong customer reviews, and professional packing and handling services.
Choose PackPal Movers for a Stress-Free Texas Move
If you’re looking for a trusted moving company in Texas, PackPal Movers provides reliable local and long-distance moving services with honest pricing and professional crews.
Contact PackPal Movers today for a free moving estimate and secure your moving date.
